For them the background noise may be the lesser of two evils. In our experience only a small percentage find it actually objectionable, rather than just a characteristic. The noise cancelling feature in the microphone is great and the customers don't hear background noise, but the problem is with the agent hearing everything around them.ĪNC can indeed give some users a mild sensation of 'pressure'. The noise is the biggest concern at the moment, I'm glad you warned me about the possible sickness imposing symptoms of noise cancelling, that being said, we're currently using a solution by plantronics, which works only to a certain extent. I want to be sure that the background is not heard by the customers but I also don't want my agents to hear it as well and get distracted from the call. ![]() The biggest concern for me is the noise cancelling feature. With that in mind, I'm not too worried about interference. However, the office is an open space concept and our QA department is right next to our tech support and it gets quite loud. It's a rather small service desk, just a handful of agents. If your headset has a quality microphone we often find the noise level within a call center will naturally decrease because they realize they no longer have to shout over their neighbor. I would challenge you to try the Sennheiser SD PRO2 (wireless DECT) or the SC660 (wired USB) both with ultra noise canceling microphones. Keep in mind ANC is not for everyone and can cause sickness in certain people with extended use. I would also challenge you on your belief that you truly need a full ANC headset. Sennheiser also offers a great ANC (Auto Noise Canceling) headset, the beauty of the MB660 ANC Bluetooth headset is that it can also be used as a USB wired headset in the case of density issues when to much Bluetooth is in use.
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