![]() What are some of the best secrets, tips, or advice that you can share with injured people and their families that can help to make their life a little easier or better or allow them access to more services? If we advised that it is covered by their insurance carrier, we require a doctor’s order with diagnosis code(s) as it is an insurance requirement before we can submit a claim. ![]() Many DME supplies are covered by most insurance companies, the best way to find out if what they are looking for is covered is to give us a call and we can answer that for them. There are others that require special bracing during recovery, we are able to assist with these supplies.Īre the products that you sell covered by most medical insurance policies and how can a customer find out if the product they wish to purchase is covered by their health insurance plan? After a serious injury, many are unable to use the bathroom without assistance requiring a toilet seat raise, shower chair, transfer bench, and even a tub rail to aid safety. Many may face different challenges as no two injuries are the same, some may require the need of a cane, quad cane, or a walker, as they are unable to stand unassisted or have temporary balance issues. If someone has been involved in a serious accident what are some of the restrictions and challenges that they face and what products do you sell that can assist them?Īll injuries come with different limitations and restrictions. We offer a varied selection of braces and aids that would facility life after an injury. The most common injuries that we see on a daily basis are knee, wrist, and back injuries. What are the most common injuries that are suffered by your customers and how do your medical supplies help them with their activities of daily living? Our biggest frustration is the ever-changing rules and regulations enforced by insurance companies, with continued fee schedule reductions, and having to work with vendors to lower their rates in order to serve customers with quality supplies. That is why we have learned what other DME companies nearby carry and specialize in, this way when we are unable to service customers we redirect them to where they can get the services needed. We all face daily challenges, the greatest would be not having the space to carry all supplies that customers may need in our location. What are the greatest challenges in your work and what frustrations frequently arise in your business that need to be addressed? My family and I have been involved in the medical supply business since 2004, before this, we owned a small collection agency in NY where we would have to collect balances from self-pay cases, No-Fault and Worker’s Comp and also help assist patient with no insurance to apply for emergency Medicaid to help cover bills for emergency visits.Īfter 10 years, we decided we wanted to be the ones to help service injured and ill patients with medical supplies and not just a medical supply company but a resource for our community. When did you first get involved in the medical supply business, what drew you to this type of work and when did you know that you wanted to do it? ![]() Rivera shared some great insight on how the medical supply business can assist injured parties and their families in making their lives more comfortable and helping them through their recovery. We recently spoke with Juana Rivera, who together with her family, owns AWA Medical Supplies located at 272 Main Street in Danbury, CT. MEDICAL SUPPLY STORES CAN HELP INJURED PEOPLE IN THEIR RECOVERY
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